Above all, you are a meticulous and people-oriented customer service representative who can put yourself in the guest’s shoes. You have an eye for detail and handling different people. You can recommend suitable services and products and act proactively, sales-oriented, and solution-oriented. You keep things under control and stay positive even in tight spots. You will use various booking and other systems, so good IT skills are important. Your working environment is very international, so you speak and write well in English. Other language skills, such as French and Spanish, and relevant education are an advantage. In most locations, we also require you to have a driver's license.